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  1. 201 Communications Skills for Effective Supervision

    April 8, 9:00 AM, 2016 - April 8, 4016, 3:00 PM

    Would it surprise you to learn that up to 80 percent of a supervisor’s time can be taken up with communication? Most of us have a blind spot when it comes to communication. Because we’ve been communicating all our lives – and probably talking more than listening – we assume we’re good communicators. But effective communication requires much skill and understanding, and is rarely achieved without deliberate effort to learn and practice. This workshop focuses on how a supervisor sends and receives messages so as to sustain productivity and preserve workplace relationships. Learning objectives include: • Expand awareness of your communication style using Myer/Briggs Type Indicator • Learn when, what and how effective supervisors communicate • Acquire practical skills for becoming a better listener • Practice skills in soliciting and giving feedback • Learn communication practices that contribute to positive work relationships

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  2. 205 Problem Solving for Effective Supervision

    May 12, 9:00 AM - 3:00 PM @ Ramada Downtown Topeka

    A workplace problem is any barrier or disturbance that detracts from productivity. Sometimes physical things – equipment, materials, space, computers – cause the problem. Other times, people are the problem. More often a combination of the two causes the problem. Supervisors must bring observation skills, emotional stability and savvy thinking to the tough problems that present themselves in a dynamic county workplace. Toward this end, this workshop will focus on the following objectives: • Learn how to prioritize workplace problems that need your attention • Review techniques that can enhance powers of concentration • Examine a seven-step approach for solving problems • Consider the most common mistakes supervisors make that can create or exacerbate problems • Problem solve specific supervisory problems that participants bring to the workshop

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  3. 100 Foundations in Customer Service

    May 18, 9:00 AM - 12:00 PM

    NOTE: Formerly known as Service Excellence in the Public Sector. This workshop also applies toward completion of Level I Roads Scholar programming. Excellent customer service is the ability to consistently exceed the expectations of the customer. In the public sector, the very purpose of the organization is to deliver service to the public. In this course participants will: • Identify and discuss the four principles of excellent customer service • Compare and contrast excellent customer service in government and in business • Review the types of services provided by government to better understand service delivery • Examine customer service techniques for improving the efficiency and effectiveness of government • Explore the impact of each employee’s work on citizens and the perception of government • Assess participants’ customer service skills and develop personal action plans for improvement

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  4. 105 County Government 101

    May 18, 1:00 PM - 3:30 PM

    NOTE: This workshop applies toward completion of Level 1 Roads Scholar program. You will take County Government 101 OR City Government 101. Common sense and research tells us that employees perform more effectively when they understand how their jobs contribute to the bigger picture. This workshop offers front-line employees a practical primer on county/city government to enhance understanding of what influences and shapes their day-to-day jobs. The workshop will also enhance participants’ skills in educating citizens about government services. Because the information is valuable to anyone serving in local government, persons with other levels and types of responsibilities are welcome to attend.

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Kansas County Commissioners Association (KCCA)

  1. KCCA Annual Conference Hotel Information

    May 3, 5:00 PM - May 5, 11:00 AM

    HOTEL RESERVATIONS Hotel reservations can be made at the Hilton Garden Inn by calling 785-532-9116 or 1-800-247-4458. Room rates are $119 per night through April 3, 2016. Make sure you use code KCCA for discount price.

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Kansas County Government Institute Calendar

  1. 205 Problem Solving for Effective Supervision

    May 12, 9:00 AM - 3:00 PM @ Ramada Downtown Topeka

    $140 members

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  2. 100 Foundations in Customer Service - Great Bend

    May 18, 9:00 AM - 12:00 PM

    NOTE: Formerly known as Service Excellence in the Public Sector. This workshop also applies toward completion of Level I Roads Scholar programming. Excellent customer service is the ability to consistently exceed the expectations of the customer. In the public sector, the very purpose of the organization is to deliver service to the public. In this course participants will: • Identify and discuss the four principles of excellent customer service • Compare and contrast excellent customer service in government and in business • Review the types of services provided by government to better understand service delivery • Examine customer service techniques for improving the efficiency and effectiveness of government • Explore the impact of each employee’s work on citizens and the perception of government • Assess participants’ customer service skills and develop personal action plans for improvement

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  3. 105 County Government 101

    May 18, 1:00 PM - 3:30 PM

    105 County Government 101 OR This workshop applies toward completion of Level 1 Roads Scholar program. You will take County Government 101 OR City Government 101. Common sense and research tells us that employees perform more effectively when they understand how their jobs contribute to the bigger picture. This workshop offers front-line employees a practical primer on county/city government to enhance understanding of what influences and shapes their day-to-day jobs. The workshop will also enhance participants’ skills in educating citizens about government services. Because the information is valuable to anyone serving in local government, persons with other levels and types of responsibilities are welcome to attend.

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